Privacy Policy – Hair Heros

Last updated: 17 November 2025

This Privacy Policy explains how Hair Heros (“we”, “us”, “our”) collects, uses, protects, and shares your personal information when you visit or make a purchase from hair-heros.co.uk.
By accessing our website, you agree to the practices described below.

1. Information We Collect

We collect information to provide our services, process orders, improve your experience, and maintain website functionality.
The information we may collect includes:

a. Personal Information

Collected when you place an order, create an account, or contact support:

Full name
Email address
Billing & shipping address
Phone number
Payment details (processed securely by third-party providers)

We do not store your full credit card details.

b. Order & Transaction Information

Products purchased
Order history
Transaction amounts
Delivery preferences

c. Automatically Collected Information

Collected through cookies and tracking technologies when you browse the site:

IP address
Browser type
Device information
Pages viewed
Time spent on pages
Referral URLs

d. Marketing & Communication Data

Newsletter subscriptions
Survey responses
Messages or inquiries you send us

2. How We Use Your Information

We use your data to:

Process and fulfil orders
Communicate about shipping, support, and account updates
Improve website performance and user experience
Protect against fraudulent transactions
Show personalised content and marketing
Analyse user behaviour and site performance
Comply with legal obligations

We only process your personal data when we have a valid legal basis such as consent, contract, or legitimate interest.

3. Sharing Your Information

We may share your information with trusted third parties that help us operate the website, process payments, or deliver products. These may include:

Payment gateways (Stripe, PayPal, etc.)
Shipping providers and couriers
Email marketing tools
Analytics platforms (e.g., Google Analytics)
Advertising platforms (Meta, Google Ads, TikTok Ads)
Security and anti-fraud services
Website hosting and technical service providers

We never sell your personal information.

4. Cookies and Tracking

We use cookies to operate the site, analyse traffic, and deliver relevant marketing.
For full details, please read our Cookies Policy.

5. Data Security

We use technical and organisational measures to keep your data safe, including:

SSL encryption
Firewall and security monitoring
Limited access to personal data
Secure third-party payment processing

While we take steps to protect your information, no online transmission is completely risk-free.

6. Your Data Rights

Depending on your location, you may have the right to:

Access the personal data we hold
Request corrections or updates
Request deletion of your data
Object to certain types of processing
Limit marketing communications
Request a copy of your data
Withdraw consent at any time

To exercise any rights, contact us using the information at the end of this policy.

7. Data Retention

We keep your data only for as long as necessary for:

Order processing
Legal and tax purposes
Customer service
Business record keeping

Account and order information may be kept for up to 6 years as required by UK tax law.

8. Payments

All payments are processed securely through third-party payment providers.
We do not collect or store your full payment card details.

9. Links to Other Websites

Our website may contain links to external websites.
We are not responsible for their privacy practices or content.
We recommend reviewing their policies separately.

10. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in:

Legal requirements
Website functionality
Business operations

Any updates will appear on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy or your data, you can reach us at:

Email: hello@hair-heros.co.uk
Contact Us: hair-heros.co.uk