Terms & Conditions

Last updated: 17 November 2025

Welcome to Hair Heros. By accessing or using our website (hair-heros.co.uk), you agree to follow the terms and conditions outlined below. Please read this page carefully before using our services. If you do not agree with any part of these terms, you should stop using the site immediately.

1. Use of Our Website

You may use our website for lawful purposes only. You agree not to engage in activities that could harm the site, disrupt its functionality, or violate any laws. We reserve the right to restrict access if misuse is detected.

2. Product Information

We work to ensure all product details, descriptions, and pricing are accurate. However, errors may sometimes occur. We may correct or update information at any time without prior notice.

3. Orders and Payments

All orders placed through our website are subject to acceptance and availability. Prices listed on the site apply at the time of purchase. Payments must be completed through the available secure payment options.

4. Shipping and Delivery

Delivery times are estimates and may vary due to external factors. We are not responsible for delays caused by couriers, weather conditions, or unforeseen issues. Accurate shipping information must be provided during checkout.

5. Returns and Refunds

Our return and refund policies are explained on the Returns page. By making a purchase, you agree to follow the guidelines outlined there. Products must meet return eligibility conditions.

6. Intellectual Property

All content on hair-heros.co.uk—including images, text, graphics, logos, and product descriptions—is owned by Hair Heros or licensed for our use. You are not allowed to copy, reproduce, or use this content without written permission.

7. Third-Party Links

Our website may include links to external websites. We are not responsible for the content, services, or policies of these third-party sites. Accessing them is at your own risk.

8. User Accounts

If you create an account, you are responsible for safeguarding your login details. Any activity under your account is your responsibility. Notify us immediately if you suspect unauthorized access.

9. Limitation of Liability

Hair Heros is not liable for any damages arising from the use of our website, including technical issues, inaccuracies, or product misuse. All products should be used as directed.

10. Changes to These Terms

We may update these terms at any time. Changes will appear on this page with a new “Last updated” date. Continued use of the website after changes means you accept the updated terms.

11. Contact Information

If you have questions about these Terms and Conditions, you can contact us at:

Email: hello@hair-heros.co.uk
Contact Us: hair-heros.co.uk